In partnership with

Tenant Support + Wellbeing Service

A dedicated telephonic and online assistance programme, providing tenants with fully confidential support, guidance, professional advice, and in the moment counselling.
Available 24 hours a day, 365 days a year.

The right help at the right time.

The service is available around-the-clock, 24/7, over the telephone and online. The service aims to answer your questions quickly and will also refer you to the most appropriate source of support, including counselling, legal, financial, childcare and consumer experts.


Your Tenant Support & Wellbeing Service from Life & Progress is here to help you.

The service offers practical information, resources, and
counselling to help you balance your work, family and personal


Counselling and Advice

Mental-Fitness App

Around-the-clock support

Support when you need it

Confidential Care

Your tenant support service is available 24 hours a day, 7 days a week, 365 days a year. Whether by phone or talking to a consultant online, you can contact us as often as you like and speak for as long as you need.

Home Life

Our home lives hold several emotional attachments and practical responsibilities. It’s not always easy, but with the right kind of support and guidance, home life can be one of the most rewarding and nourishing resources.

Legal Support


From divorce to inheritance tax, from workplace bullying to household disputes, legal challenges are part of everyday life. A bit of sound advice can make all the difference between a frightening and overwhelming situation and a challenge than can be faced and overcome.

Mind and Body

The capabilities of our physical selves are deeply intertwined with our emotional states. So, while a healthy diet and plenty of exercise are necessary for good mental health, we need to feel relatively well to really practice sound physical self-care.

Money Issues


Facing economic insecurity can have a profound impact on your sense of safety and wellbeing. Learning where to find support is often the first step. For some, it’s even possible to discover a whole new way of living.

Work life balance

Work life

There is a strong link between physical and emotional wellbeing, engagement at work, and productivity. Put simply, the healthier you are, the happier you are, the more able you will be to


When life is good and you’re carefree, it’s easy to
hold your head up and smile.

Occasionally you might experience a time when nothing seems to be going your way. When issues such as childcare, finances, relationships and caring for the elderly begin to mount up, it can start to cause stress and anxiety. Home Life contains articles, information, advice, and support to address the types of problems which may be affecting you.


Support-in-the-moment Telephone & Online Counselling

When going through a tough time, or even if you just need information on a particular issue, the Tenant Support & Wellbeing Service can support you. If you’re experiencing negative thoughts or difficult feelings, speaking to a TSWS Counsellor can be a great way to relieve yourself and help you to remain positive and happy. Given that all our consultants are trained counsellors or psychotherapists, that initial conversation may be all you need.


Everyday Coping Methods

Managing stress and anxiety

Managing personal and family relationships

Sleeping problems

Managing depression

Isolation and loneliness